Privacy Policy

Callashell Studio (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under UK GDPR.

1. Who we are

Callashell Studio is a brand design studio based in the United Kingdom. For any privacy-related queries, contact us at design@callashellstudio.com.

2. Information we collect

• Enquiry information: name, email address, business name, project details and any other information you provide via our contact or questionnaire forms.
• Communication records: emails and messages exchanged with us regarding your project.
• Payment information: we do not store payment card details. PayPal processes deposits directly and we receive only confirmation of payment.
• Website analytics: we use Google Analytics 4 to understand how visitors use our site (pages viewed, device type, approximate location). This data is anonymised.

3. How we use your information

• To respond to your enquiry and deliver the services you request.
• To send transactional emails (enquiry confirmations, project updates).
• To improve our website and services.
• To comply with our legal and accounting obligations.

4. Legal basis

We process your personal data on the basis of (a) your consent, (b) the performance of a contract between us, or (c) our legitimate interests in operating and improving our business.

5. Sharing your information

We never sell your personal data. We share information only with trusted service providers who help us operate our business, including:

• Email and hosting providers
• PayPal (for payment processing)
• Google Analytics (for website analytics)

6. Data retention

We retain enquiry and project data for as long as necessary to provide our services and to comply with legal obligations (typically up to 6 years for tax records). You can request deletion at any time.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email design@callashellstudio.com.

8. Cookies

Our website uses minimal cookies, primarily for analytics. By continuing to use our site, you consent to our use of cookies as described in this policy.

9. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.